For any issues, we must be notified within 10 days of receiving your order
If you're not happy with your purchase, you may send it back to us within 10 days. Just follow the instructions that are listed below. Please keep in mind that refunds are for the cost of merchandise only and return shipping charges are not refundable.
You may return most new, unopened items within 10 days of delivery for a refund back to your credit card. If you return something that has been used, worn, altered, has missing items or is without the original packaging we can not not accept your return. We can not take items back unless there are returned in the original, unopened factory sealed packaging. Seasonal items and Personalized items cannot be returned unless they are incorrect due to a manufacturing error. Keep in mind there will be a 15% restocking fee for all returned items.
You should receive your refund within four weeks of giving your package to the shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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